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Knowledge base
Troubleshooting
Troubleshooting
3
Website Links Not Working / Can't Navigate
Main Menu Doesn't Look Right / Item Missing (New Theme)
Crisis Info Stuck to Top
Event Calendar (Modern Tribe)
How to Create a Single Event
6
How to Add a One-Time Event Using the Event Calendar
Assign an Event Category
Assign an Event Venue
Select a Featured Image
Adding a Registration Form to an Event
View all 6
Recurring Events
5
Creating an Event Series
Creating an event series that occurs on a specific day each month
Creating multiple event series under the same event
Delete an event from a recurring series
My Recurring Events/Groups/Meetings Stopped Showing!
Event Details
5
Add New Event Category
Change Event Category Color
Delete Event Category
Add a New Event Venue
Show All Events at a Venue
Event List Widgets
2
Event List Widget in Menu (under Calendar)
Small Calendar with Event List on Homepage
Event Calendar Settings
3
Search for an Event
Fix Crowded Event List
Turn Off Caching for Calendar, Page, Post, PopUp etc.
Pages and Posts
Add or Remove Page to Menu
3
Parent and Child Pages
Make Page appear in Menu
Remove an internal breadcrumb from a Page
Cache Settings
0
Post Appearance on Homepage
6
Link Posts to the Latest News/In the News (Homepage) section
"Stick" a Post to remain at the top of the Homepage
Change the order of Posts on Homepage
Delete old Posts
Assign a Category to a Post (Classic Theme)
View all 6
Page or Post Revisions, Visibility, Sharing
6
View revision history and restore previous versions (not for Visual Page Builder)
Make a page "private" (not visible)
Restore a Past Page Edit (Revision) in the Page Builder
See "Edit Content" solutions for info on editing text
How Do I Redirect a Page or Post to Another Page or URL?
View all 6
Beaver Builder (Page Builder)
Edit Page Content
6
Create a New Page and Launch Beaver Builder Editing
Launch Beaver Builder/Visual Page Builder
Edit Page Content
Pasting Text Without Original Formatting
Editing the Homepage Content Slider (New Theme)
View all 6
Posts
3
Posts Module
Create and Assign a Post Category (New Theme)
Add or Change a Default (Fallback) Featured Image on Posts Modules
Sidebars and Footers
4
Edit Crisis/Contact Info in Global Footer
Edit Sticky Crisis Row
Edit Sidebar Crisis Information
Remove Sidebars on a Page
Rows, Modules, and Columns
8
Add a Row/Module
Duplicate a Row or Module
Delete a Row or Module
Save Rows and Modules
Add a Saved Row or Module to Another Page
View all 8
Using Basic Modules
10
Text Editor
Anchor Links (using Text Editor)
Headings
Images
Videos
View all 10
Using Media Modules
0
Using Actions Modules
0
Using PowerPack Modules
4
Team Module (Board Leadership & Staff page)
Logo Grid & Carousel Module
Hover Cards
Timeline (for Newsletter Archive)
Max Mega Menu
Add Pages to Menu
2
Add a Page to the Menu
Remove a Menu Item
Menu Settings and Customization
5
Adjusting Drop Down Panel Grid Layout
Add Navigation Arrow Icon to Sub Page
Add Icon to Menu
Style a Menu Item
Add an image to Menu
PopUps
Popups
4
How to Preview a Popup
Enable or Disable a Published Popup
Targeting a Popup - Be Nice to Your Web Visitors!
Using the Giving Tuesday Popup
New Theme Settings
Drafts
0
Site Content (Pages, Posts, etc)
1
Featured Image on Posts (New Theme)
New Theme Dashboard and Settings
1
Login to your Admin Panel (New Theme)
Media
Edit Images
3
Add alt tags and titles to Images
Edit Image in Page or Post
Add Image to Page or Post
Gallery
2
Create Photo Gallery
Edit Gallery Image size
Media Settings
2
Sort Images in Media Library
Change default Image settings
Video Links
1
Embed video (e.g., YouTube) link
PDFs
1
My PDF Links Don't Work
Menus
Add Page to Menu
2
Add Page to Menu (parent-child pages)
How to Select a Menu to Edit and Add a Page to It
Menu Settings
4
Move Primary Menu from left sidebar to top of Homepage
View Menu locations on Homepage
Change Crisis Line phone number
Advanced Menu settings
Forms
Form Settings
6
Add a new Form
CAPTCHA settings
Change Form Title
Enable and Disable Forms
Where do I find the Form ID (shortcode)?
View all 6
Form Entries
5
View Form Entries
Change Data Columns for Entries
Export Entries
Admin Only: Edit details of an entry
Download Files from Gravity Forms Entries
Donation Forms
4
Create or edit PayPal feed
Change Donate Button Text or Image
Updating the PDF Thank You/Receipt Letter Body
Updating the PDF Thank You/Receipt Letter Signature Block
Connecting Mailchimp or Constant Contact to a Form
3
Connect a Form to Constant Contact
Create Mailchimp API Key
Add Form Subscribers to a Constant Contact or Mailchimp List
Form Notifications and Confirmations
6
Admin Form Notification
Registrant Form Notification
Change Form Notifications
Conditional Logic for Notifications
Text Confirmations
View all 6
Content Editing
Edit Text
8
Edit text size, color or style (bold, italic, etc.)
Insert a blank line or hard return in content
Add email hyperlinks
Add direct link to PDF in Page
Add "Read More" Button Link to Page or Post
View all 8
Troubleshooting
3
Embedded Links—Watchout!
Why does my text look strange (extra spaces, large headings, etc.)?
Tables in Word and WordPress
Dashboard and Homepage
Site Settings
4
Turn off comment email notifications
Set the timezone for my site
How to Add a Privacy Policy
Fix Event List Display
Admin: users, email, support
9
Login to Your Admin Panel (Classic Theme)
Admin Only: Add, Change, or Remove User
Change Site-Wide Admin Email
Verifying Domain Contact Information After Changes
Configure SMTP mail settings
View all 9
Homepage Settings
8
Settings Overview
Set the Homepage
Control number of Homepage Posts
Customize or remove Banner from Homepage (Classic Theme Only)
Admin login on Homepage
View all 8
FAQs
FAQ
10
How do I fix Images that are too small or too large?
How do I make Metaslider images look better?
How do I add PayPal to a Form and change the PayPal settings?
Why are my changes not appearing on the site?
How to Clear Browser Cookies for Saved Logins etc.
View all 10
Searchability
Yoast SEO
1
How do I increase the Google ranking of my site?
Event Espresso (DRAFT)
Recurring Events
0
Edit Event Details
0
Find an Event in List
0
Espresso Settings
0
Event Registration
0
Widgets
Widget Settings
6
Editing Widgets (Classic Theme)
Edit content in the Footer
Edit the widget title or text
Move a Widget
Add an RSS Widget
View all 6
Events in Widgets
0
Social Media
2
Add Twitter Feed to Homepage
Manually connect Instagram feed
CSS
CSS
2
Access the custom CSS for your site
Edit CSS for Images
RevSlider
RevSlider Settings
0
Metaslider
Remove a Slide
1
Delete a slide
Slider Settings
6
Add caption to a slide
View dimensions (pixels) for the slides
Turn off autoplay for slides
Metaslider code for the Homepage
How do I make the slider images look better?
View all 6
Google for Nonprofit
Setting up Google for Nonprofit
5
1. Applying for Google for Nonprofit
2. After TechSoup Verification: Next Steps
3. Verifying Your Domain
4. G Suite for Nonprofits Activation
5. After Google Activation: Set Up MX Records (To Use Gmail)
Design & Usability Tips
User Friendliness
1
Have Your Popup Showing on Only One Page - Not EVERY Page
